Terms & Conditions

GENERAL TERMS AND CONDITIONS (GTC)

of Rueizu GmbH

I. General Terms and Conditions

§ 1 Provider and Scope

The contracting partner on the seller's side is:

Rueizu GmbH
Max-Planck-Str. 3
55743 Idar-Oberstein
Germany

Tel.: +49 (0) 1607458627
Web: www.rueizu.de
E-mail: info@rueizu.de
Tax No.: 65204/93253
VAT ID No.: DE315664136

These General Terms and Conditions (GTC) apply exclusively and in the version valid at the time of the conclusion of the contract. The contractual language is German.

§ 2 Conclusion of Contract

(1) Upon receipt of an order (by e-mail or via the online shop), we will review it and, if accepted, send you an order confirmation by e-mail or in another suitable form. Acceptance of the order remains subject to our discretion. The contract is concluded upon our declaration of acceptance.

(2) By displaying a product on our website, we make you a binding offer to conclude a contract via our online shopping cart system under the conditions stated in the product description.

(3) The contract is concluded via the online shopping cart system as follows:

You place the items you wish to purchase in the "shopping cart".
You can call up the shopping cart at any time via the corresponding button and make changes.
After calling up the "checkout" page and entering your personal data as well as the payment and shipping terms, a final order summary will be displayed.
If you use an instant payment method (e.g. PayPal, PayPal Express, Sofortüberweisung), you will be redirected either to our order summary page or to the page of the respective payment service provider. There you make the required entries. Subsequently, your order data will be displayed in a summary.
Before submitting the order, you have the opportunity to review the information in the order summary again, to change it (also via the "back" function of your browser), or to cancel the order.
By submitting the order via the corresponding button (e.g. "order with obligation to pay"), you legally bindingly accept our offer. The contract is concluded at that moment.

(4) Your inquiries for a quotation are non-binding for you. We will provide you with a binding offer in text form (e.g. by e-mail), which you can accept within 5 days, unless a different period is stated in the offer.

(5) Order processing and the transmission of all required information are partly automated and carried out by e-mail. You must therefore ensure that the e-mail address you have provided to us is correct, that receipt of e-mails is technically guaranteed, and that it is not prevented by SPAM filters in particular.

✅ (6) Buyer's pre-contractual obligations to clarify
Before submitting a binding order, the buyer must coordinate the following points with us:

the intended scope of installation of the product (in particular vehicle type, axle configuration, brake system, thread sizes),
the specific application scenario (e.g. racetrack, off-road, public road traffic, commercial use),
the country of use (in particular with regard to the road traffic approval requirements applicable there).

The contract is concluded only if this clarification has taken place prior to the order submission. In the case of incomplete or contradictory information, we are entitled to reject the order or to accept it only after separate consultation.

✅ (7) Applicable testing and certification standards

Unless expressly agreed otherwise, the design and manufacture of our products are carried out according to the TÜV standard (German requirements for strength and road safety).
For orders with a delivery address outside Germany, the VIA/JWL standard applies as the agreed testing standard, unless the customer expressly and separately requests compliance with the TÜV standard.
If the customer requires a separate TÜV certificate for a specific product (e.g. for an individual approval within Germany), this must be separately agreed with us before the conclusion of the contract. In this case, we will inform you of the additional time required and the certification costs incurred; these are to be paid separately. Without such a separate agreement, delivery is made in accordance with the contract without a separate TÜV certificate.

§ 3 Custom-made Products (Special Orders)

(1) You shall provide us with the information, texts or files required for the individual design via the online ordering system or by e-mail no later than immediately after the conclusion of the contract. Our specifications regarding file formats must be observed.

✅ (2) Buyer's responsibility for vehicle data and technical compatibility
(a) You bear sole responsibility for the accuracy, completeness and technical suitability of all data you submit. This includes in particular vehicle-specific parameters such as offset (ET), pitch circle diameter, centre bore, axle loads, thread types, brake calliper clearance and all other relevant dimensions.

(b) We expressly point out that we are not aware of the actual modification status of your vehicle (e.g. subsequently installed brake systems, suspension modifications, track widening, body conversions) and that we cannot perform any verification in this regard. The custom-made product manufactured by us is produced exclusively on the basis of the data you provide.

(c) Before submitting a binding order for a custom-made product, we strongly recommend that you have all dimensional and compatibility information checked on site by a qualified specialist workshop or an officially recognised TÜV inspector. Only in this way can the actual fit on your individually modified vehicle be guaranteed.

(d) We assume no liability for defects, damages or additional expenses resulting from incorrect, incomplete or non-matching customer information regarding the actual vehicle condition. In particular, we are not obliged to check the data you submit for accuracy or practical suitability for the vehicle. Any re-production, rework or design changes required due to incorrect customer information shall be at your expense and will be invoiced separately.

(3) You undertake not to transmit any data whose content infringes third-party rights (in particular copyrights, name rights, trademark rights) or violates applicable laws. You expressly indemnify us against all third-party claims asserted in this context. This also includes the costs of the necessary legal representation.

(4) Design costs in the event of cancellation before production begins
If, after the creation of the customer-specific design drawings or production data, but before the start of production notified by us pursuant to paragraph (6), the order is cancelled by the customer, we charge a lump-sum design compensation. This becomes due regardless of the originally ordered value of the goods and is payable immediately. The amount is based on the actual design effort and amounts to at least EUR 300 (net). For particularly complex designs, especially for the coordinated development of front and rear wheel sets, the minimum lump sum is EUR 500 (net).

(5) Requirements and deposit for internal strength tests (e.g. with TÜV POSITIVE guarantee)
(a) The development of a model intended for a subsequent strength test (e.g. by TÜV) with a positive assessment requires a separate prior contractual agreement.
(b) In such cases, the customer must pay a deposit of at least EUR 1,200 (net). This serves as an advance payment for the engineering services associated with the design-accompanying strength calculation and internal testing.
(c) The deposit will be refunded under the following condition: The customer orders at least 20 complete sets of the corresponding model within 24 months of the provision of the completed design data. The refund will be made with the invoice for the batch that reaches the minimum order value.
(d) If the minimum order value is not reached within the period, the deposit shall be forfeited in our favour as a lump-sum compensation for the development and testing costs incurred.

(6) The start of production will be communicated to the customer in advance by e-mail.

§ 4 Right of Retention, Retention of Title

(1) You have a right of retention only to the extent that it concerns claims arising from the same contractual relationship.

(2) The goods remain our property until the purchase price has been paid in full.

(3) If you are a business entity, the following applies in addition:

a) We retain title to the goods until all claims arising from the ongoing business relationship have been fully settled. Pledging or transferring ownership by way of security of the retention-of-title goods is not permitted before the transfer of title.
b) You are entitled to resell the retention-of-title goods in the ordinary course of business. For this case, you hereby assign to us all claims in the amount of the invoice amount arising from the resale; we accept this assignment. You remain authorised to collect the claim. However, if you fail to properly meet your payment obligations, we reserve the right to collect the claim ourselves.
c) In the event of combination or mixing of the retention-of-title goods, we acquire co-ownership of the new item in proportion of the invoice value of the retention-of-title goods to the other processed items at the time of processing.
d) We undertake to release the securities to which we are entitled upon your request to the extent that the realisable value of our securities exceeds the claim to be secured by more than 10%. The selection of the securities to be released is at our discretion.

§ 5 Warranty

(1) The statutory warranty rights apply.

(2) If you have been informed by us prior to the submission of your declaration of contract and this has been expressly and separately agreed, warranty claims for used goods are excluded if the defect only becomes apparent after the expiry of one year from delivery of the goods. If the defect becomes apparent within one year from delivery, warranty claims can be asserted within the statutory limitation period of two years from delivery. The above restriction does not apply to:

damages caused by us through culpable injury to life, body or health, and other damages caused intentionally or through gross negligence;
cases in which we have fraudulently concealed the defect or have assumed a guarantee for the quality of the goods.

(3) As a consumer, you are requested to check the goods immediately upon delivery for completeness, obvious defects and transport damage, and to notify us and the forwarding agent of any complaints as quickly as possible. Failure to do so has no effect on your statutory warranty rights.

(4) Insofar as a characteristic of the goods deviates from the objective requirements, the deviation shall only be deemed agreed if you were informed thereof by us prior to the submission of your declaration of contract and the deviation was expressly and separately agreed between the parties.

(5) If you are a business entity, the following provisions apply deviating from the above warranty provisions:

a) The agreed quality of the goods shall be determined solely by our own specifications and the manufacturer's product description; other advertising, public promotions or statements by third parties are not binding.
b) In the event of defects, we shall provide warranty at our discretion by repair or replacement delivery. If the defect remedy fails, you may demand a reduction in price or withdraw from the contract at your option. The defect remedy shall be deemed to have failed after an unsuccessful second attempt, unless something else results from the nature of the goods or the defect or other circumstances. In the case of repair, we shall not bear the increased costs incurred by transporting the goods to a place other than the place of performance, provided that such transport does not correspond to the intended use of the goods.
c) The warranty period is one year from delivery of the goods. The shortened period does not apply to:
- damages caused by us through culpable injury to life, body or health, and other damages caused intentionally or through gross negligence;
- cases in which we have fraudulently concealed the defect or have assumed a guarantee for the quality of the item;
- items that have been used for a structure in accordance with their usual method of use and have caused its defectiveness;
- statutory recourse claims that you have against us in connection with warranty rights.

§ 6 Choice of Law, Place of Performance, Jurisdiction

(1) German law applies. For consumers, this choice of law applies only to the extent that it does not deprive the consumer of the protection granted by mandatory provisions of the law of the state in which the consumer has their habitual residence (principle of favour).

(2) The place of performance for all services arising from our business relationships and the place of jurisdiction shall be our registered office in Idar-Oberstein, unless you are not a consumer but a merchant, a legal entity under public law or a public-law special fund. The same applies if you do not have a general place of jurisdiction in Germany or the EU, or if your domicile or habitual residence is unknown at the time the action is brought. The right to invoke the court at another statutory place of jurisdiction remains unaffected.

(3) The provisions of the United Nations Convention on Contracts for the International Sale of Goods (CISG) expressly do not apply.

II. Customer Information

1. Identity of the Seller
(see § 1)

Alternative dispute resolution:
The European Commission provides a platform for out-of-court online dispute resolution (OS platform), accessible at:
https://ec.europa.eu/odr

2. Information on the Conclusion of the Contract
The technical steps, the conclusion of the contract itself and the options for correction are set out in § 2 of these GTC.

3. Contract Language, Storage of Contract Text

The contract language is German.
The complete contract text is not stored by us. Before submitting the order via the shopping cart system, you can print out or electronically save the contract data using the print function of your browser. After receipt of the order, you will receive the order data, the legally required information for distance selling contracts and these GTC again by e-mail.
For quotation requests outside the shopping cart system, you will receive all contract data as part of a binding offer in text form (e.g. by e-mail), which you can print or save electronically.

4. Essential Characteristics of the Goods or Services
The essential characteristics are set out in the respective offer description.

5. Prices and Payment Terms

The prices stated in the offers are total prices and include all taxes.
Shipping costs are not included in the purchase price. They can be accessed via a corresponding button on our website or in the respective offer, are shown separately during the ordering process and must be borne by you in addition, unless free shipping has been expressly promised.
For delivery to countries outside the European Union, additional costs may arise that are beyond our control (e.g. customs duties, taxes, transfer fees) and which you must bear.
For deliveries to EU member states where payment is initiated from outside the EU, the resulting money transfer costs shall be borne by you.
The available payment methods are indicated on our website or in the respective offer.
Unless otherwise specified for individual payment methods, payment claims are due for immediate payment.

6. Delivery Terms

The delivery terms, the delivery date and any delivery restrictions can be viewed on our website or in the respective offer.
If you are a consumer: The risk of accidental loss and accidental deterioration of the goods during shipment passes to you only upon handover of the goods – regardless of whether the shipment is insured or not. This does not apply if you have independently commissioned a transport company not named by us.
If you are a business entity: Delivery and shipment are at your risk.

Version: 01.05.2025

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